Please answer help desk query!

[Nemesis]

I am going crazy here! I know I shouldn't really be posting this, but I need you guys to see my help request and fix it asap! I used the support ticket...

Grrness... help... please.

[admin]

Your issue has been resolved. Normally when one of your sites exceeds the bandwidth that you assigned to it (as a reseller), you will need to create a new package with the desired amount of bandwidth and then upgrade to that package. Cpanel will then "reopen" the site upon the next bandwidth calculation run (typically 24 hours later). We have manually removed the block on your account preventing you from having to wait the full period. However, I would recommend that you monitor the bandwidth usage of your sites to avoid this in the future.

[Nemesis]

Yeah, sorry I kind of freaked on you. I was just worried about my site, seeing how I just opened a week ago... I wanted to make a good impression on visitors.

But anyhow, thank you so much for helping me get things settled. I really appreciate your quick help.

Great support!

[Afkamm]

Hehe I did the same thing Nemesis. Forgot to upgrade the package from a small test one I had created when I opened my site. Oops :D


Marc :-)

[Gade Terbob]

Danny or Admin,
To clear this up in my {somewhat elderly} mind.....

Will a change to the bandwidth value using whm "edit package" option change only UPGRADED accounts, or will it ripple down to packages applied to existing accounts??? If the change flows downhill, WHEN does it take effect?

Sorry I'm being dense. Hmmm, maybe I'm becoming hypoglycemic.....

[admin]

I believe that the edit package does trickle down. However, I haven't tested this in a good while. However, if it does make the change, it would be an immediate modification.