Uptime statistics

[SoWing]

Are monthly uptime % statistics available? That would rock.

1. It's a bragging point for AOH.
2. It gives even more peace of mind to new account owners (like me).

[admin]

We don't currently publish uptime/downtime statistics. I have yet to find a reliable way of tracking that and that only so that it can be shown to customers.

[SoWing]

So... ummm.... how can you claim a 99.5% uptime guarantee? :confused:

[admin]

We do use a monitoring application that has an integrated uptime tracking monitor. With it I can tell you exactly when and how long the server was down. However, there is no external customer interface that you can view to see the information.

[SoWing]

Ahhh thanks. Sorry I misunderstood your last post ;)



I was thinking of something like this (http://www.visionquest.net/Uptime.php), but I now realize that may have been the result of many hours of custom coding/implementation.

[Rodzilla]

What about parsing the output from top and displaying it on a webpage? I could do it rather easily through PHP.

There's also Netcraft, which gives you some interesting and useful tidbits - http://uptime.netcraft.com/

http://uptime.netcraft.com/up/graph?site=www.seriouszone.com
http://uptime.netcraft.com/up/graph?site=www.alphaomegahosting.com

Note our 70 day uptime. The beginning of those 70 days was when the new dual-CPU server was first booted up. While there have been network related 'downtimes' since then, the server itself has been up 100% of the time.

[Planet-Ed]

SoWing - If you look at the source code for the page you'll notice the uptime rates are not pulled from a database ... They are hand typed in ... So in effect they can put whatever vlaue in and no one would be the wiser ... Now if they were pulled directly off the server that would be another matter ...
<table border=1 width="312" align="center">

<TR bgcolor=#000066 align="center">
<TD colspan=2><font face="Arial, Helvetica, sans-serif"><b><font color=white>January
2003 Uptime</font></b></font></td>
</tr>
<TR>
<TD align=left><font face="Arial, Helvetica, sans-serif">TAZ</font></td>
<td><font face="Arial, Helvetica, sans-serif">100%</font></td>
</tr>

Here are the 2 pages (programs) I use to monitor my server ... Still haven't got to playing around with them much to see about customizing them so they are at default settings .... There is a link at the bottom of each for where they came from ...

http://www.planet-host.net/tools/server/
I thought this one was neat as it showed all my PCI and IDE devices ... Why a server needs a Geforce2MX or a DVD-ROM drive is beyond me ... Nice to see it on the list but its not anything that I can use :rolleyes:

http://www.planet-host.net/tools/stats/
This one I'm waiting to see if the stats recover or if I broke the install ... It will take a day for it to reset ... I just upgraded the Webppliance, ProFTPD, PHP, MySQL to all the latest so we'll see how it handles it (I think it took a day last time for the stats to reset) ... Even thou the server been up for ~64 days it shows uptime as uptime % as ~96.6 ... So even thou the server itself was up it is logging the individual services down as I was upgrading them ... Pretty Cool :)

http://207.44.158.84/mrtg/uptime.html
Here is a basic graph with among thigs shows uptime although you have to take the seconds the servers been up and /60 for minutes then /60 for hours then /24 to get the days uptime ...

[admin]

Hey Ed, is that the MRTG installation done from the HowTO on RSTALK? Nice implementation of MRTG. You might also look into HotSaNIC. We us it internally to monitor and track the servers performance.

[Planet-Ed]

Yes it is from the howto .... I have HotSaNIC also :)
http://207.44.158.84/HotSaNIC/

[admin]

Is there any particular reason the load averages are so vastly different from mrtg to the HotSANIC graphs?

[Planet-Ed]

I've been trying to figure that one out ... I was told for most of the mrtg readings you have to divide the number by 100 .... So a reading of 80 in mrtg = 0.8 in HotSaNIC which is about what I get when running the top command in ssh ...

I'd change the code in mrtg but I think that would mess everyone up is they wanted to compair mine to theirs ...

[Planet-Ed]

Here is where I saw the answer about the load numbers
http://forum.rackshack.net/showthread.php?s=&threadid=8455&highlight=mrtg+load

[SoWing]

What's AOH's uptime guarantee? It's 99.5%, but what stipulations are on that... do you issue partial credits for downtime over .5% without customers having to monitor downtime and request credit themselves? Have you in the past, etc.




Originally posted by Planet-Ed
SoWing - If you look at the source code for the page you'll notice the uptime rates are not pulled from a database ... They are hand typed in ... So in effect they can put whatever vlaue in and no one would be the wiser ... Now if they were pulled directly off the server that would be another matter ...
Sure, any unscrupulous host could do that so I wouldn't completely trust just any host's word, but Danny seems to be a stand up guy as are the people of that particular host. (I was one of their customers since 99... they were surprisingly honest.)

[admin]

Not the official policy ------

Basically, we provide a prorated partial monthly refund for the amount of time beyond .5% that no services are available. There are exclusions such as hardware failure, upstream network failure, hackers, etc.

Basically, we guarantee what we can control. You should see, based on some previous comments that what we can control (to some degree) the server uptime is doing great and we very seldom have those issues. More often than not, our issues are caused by upstream/data center network issues or occassional hardware failure. - We lost a drive on a server about 6 months ago and had everything back up in 4 hours if I recall correctly.

[Rodzilla]

SoWing - If you look at the source code for the page you'll notice the uptime rates are not pulled from a database ... They are hand typed in ... So in effect they can put whatever vlaue in and no one would be the wiser ... Now if they were pulled directly off the server that would be another matter ...

Er...you have no way of knowing whether those were hand-entered or not. According to you, my entire website exists in a static format that is only hand-entered, which just isn't true :)

Example:

http://files.seriouszone.com/

Total Files: <b>452</b><br>
Total Downloads: <b>500,335</b><br>

That's the html code, but they're obviously not hand-entered, and I guarantee by the time you read this it'll be past 500,335 downloads. And btw, we passed half a million downloads today :D